The OM Center of Excellence (COE) for Ancillary & Service Providers was established to recognize ancillary and service organizations that follow best practices supporting timely, efficient, and well-coordinated care for injured workers. The designation focuses on administrative and operational practices, including clear communication, accurate and timely documentation, reliable service delivery, and effective coordination with all parties involved in the injured worker’s care.

To receive the OM Center of Excellence (COE) Designation, an ancillary or service provider must meet established criteria designed to support high-quality service delivery for injured workers.

These criteria outline specific standards organizations are required to follow, including implementing protocols that support timely scheduling and turnaround, accurate documentation, and staff training in workers’ compensation best practices. Organizations may already have these elements in place or may implement them as part of the COE application and review process.

The COE Designation is open to ancillary and service providers that support the care of injured workers and meet established COE criteria.

Providers may include, but are not limited to:

• Durable Medical Equipment (DME) providers

• Medical product and supply companies

• Transportation services

• Translation and interpretation services

• Surgery centers

• Physical therapy and rehabilitation providers

• Home health agencies

• MRI and diagnostic imaging centers

• Other workers’ compensation service organizations

Participation is voluntary and based on meeting defined COE standards.

The COE Designation evaluates administrative and operational standards related to supporting the care of injured workers, including:

• Service coordination processes

• Communication protocols with medical practices and other involved parties

• Documentation standards and timeliness

• Scheduling and turnaround time processes

• Administrative workflows that support efficient service delivery

The COE Designation does not assess clinical outcomes, treatment decisions, or medical judgment.

The COE Designation process includes:

• Submission of a formal application

• Review against established COE criteria

• Independent evaluation by the COE Oversight Committee

• Ongoing adherence to COE standards

Designation is granted only to organizations that meet all required criteria.

The COE Designation reflects an ancillary or service provider’s commitment to supporting the highest level of care possible for injured workers. At its core, the designation recognizes organizations that prioritize reliable service delivery while maintaining the systems and processes that support timely scheduling, clear communication, and accurate, timely documentation, allowing medical care to move forward without avoidable delays.

The OM Center of Excellence (COE) Designation is administered by OM Marketing and governed by an independent COE Oversight Committee. OM is responsible for program administration only and does not approve, deny, or influence designation outcomes. All designation determinations are made solely by the independent Oversight Committee in accordance with established COE criteria.

The COE Designation is fully independent from OM’s marketing programs, promotional services, and business affiliations. Ancillary and service providers are not required to be OM clients to apply for or receive the designation.

The COE Designation evaluates administrative and service coordination practices only. It does not assess clinical care, influence medical judgment, or direct treatment decisions. All clinical decisions remain solely with the treating physician.

The COE Designation is a distinct, standalone program focused exclusively on recognizing organizations that meet established administrative and service coordination criteria in supporting the care of injured workers.

The OM Center of Excellence (COE) partners with employers, carriers, associations, medical practices, and service organizations to support recognition of the highest level of care for injured workers.

For more than two decades, OM has worked directly with employers, insurance carriers, and third-party administrators to support best practices related to workers’ compensation service coordination, documentation, and administrative standards.

The COE Designation does not evaluate, direct, or influence medical decision-making. All clinical decisions remain solely with the treating physician.

As part of the COE review process, applicable organizational credentials, licenses, and professional requirements are reviewed and verified. This verification is limited to confirming appropriate licensure and professional standing where applicable. The COE Designation does not assess clinical judgment, treatment decisions, or medical outcomes.